The unknown unknowns of trip support: How to mitigate the unexpected

Sep 29, 2023

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Icarus Jet CEO Kevin Singh talks about how unforeseen circumstances can take hold throughout a trip support operation, and demonstrates the value of established protocols and training to prevent an escalating disaster.

US Secretary of Defense Donald Rumsfeld famously said ‘there are known knowns, known unknowns, and unknown unknowns’ during a Department of Defense news briefing in 2002. He used this framework to explain the complexity of intelligence analysis and the challenges of making decisions in uncertain situations.

Icarus Jet is an aircraft management and trip support company founded in 2010 and based in Dallas

As a corporate pilot, I never had anything else to fall back on so I needed a plan B. Flying all around the globe—especially to Africa, China, Russia, and India—I gained knowledge on how to get permits, secure the cheapest fuel, obtain necessary data from airports,...

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