We’ve all seen pets in small cages and bags carried through commercial aviation cargo ramps to large airliners. While some owners don’t have a choice due to price, it is widely known that this process can stress pets due to loud unfamiliar noises, varying changes in temperature, and unexpected movements. And that’s without mentioning the many cases where pets are wrongly shipped leaving them stranded for hours or even days in a foreign airport.
Kevin Singh, the founder, and CEO of Icarus Jet, takes us through a recent operational challenge encountered by the company’s trip support team and sheds light on the value of having pre-established protocols to weather an operational storm. Read More