Kevin Singh, the founder, and CEO of Icarus Jet, takes us through a recent operational challenge encountered by the company’s trip support team and sheds light on the value of having pre-established protocols to weather an operational storm.
Here’s What That Strange Smell Right Before Takeoff Is—And If You Should Be Worried
The first time I experienced this phenomenon, it was the noise that got me. It was a loud whooshing sound that felt vaguely apocalyptic—if the apocalypse was happening in a car wash. I fly out of…
